SUPPORT CENTER
We're Here to Help
Whether you're just getting started, troubleshooting an issue, exploring product features, or managing your account, our support resources are here to help you succeed.
How Can We Help You Today?
Knowledge Base
Find answers to common questions, product documentation, setup guides, and troubleshooting articles.
Training Portal
Access product courses, onboarding guides, walkthroughs, and training videos.
Product Documentation
Learn how features work and discover best practices for each application.
Billing & Account
Get help with subscriptions, account management, invoices, payments, and plan changes.
Technical Support
Need help solving a software issue or unexpected behavior?
Contact Support
Can't find the answer? Submit a support request and our team will assist you.
Choose Your Product
Estimating Engine
Support, documentation, and training for construction estimating.
FieldOps
Manage field operations, scheduling, and dispatch support.
Smart Capture
Get help with document scanning and automated data extraction.
Operational Control
Guidance on resource planning and operational workflows.
LeadMail
Troubleshoot email marketing and automated campaigns.
AI Objection Crusher
Learn to configure and optimize AI-powered sales responses.
Realtor Deal Analyzer
Support for analyzing property risk and investment metrics.
AI Directory
Manage AI agents, integrations, and directory listings.
Self-Service Resources
Solve Common Questions Faster
Explore our comprehensive library of guides, videos, and documentation to find answers instantly.
Knowledge Base
Find answers to common questions, setup guides, and troubleshooting articles.
Training Courses
Access product courses, onboarding guides, walkthroughs, and training videos.
FAQ
Quick answers to the most common questions about our platform and services.
Video Library
Step-by-step tutorials and webinars to help you master SYNTRO.
Release Notes
Stay up-to-date with the latest features, improvements, and bug fixes.
Product Guides
In-depth manuals and best practices for every SYNTRO application.
Downloads
Access desktop apps, mobile apps, plugins, and offline resources.
Community
Connect with other SYNTRO users, share tips, and ask questions.
SUPPORT DESK
Submit a Support Request
Tell us about your issue so we can route your request to the appropriate team.
Before You Submit
To ensure we can resolve your request as quickly as possible, please verify the following:
- Search the Knowledge Base
- Check Product Documentation
- Verify Latest Version
- Watch Training Videos
- Review Frequently Asked Questions
BILLING & SUPPORT
Need Help with Your Subscription?
Subscription Questions
Manage your active subscriptions, renewals, and upgrade options for all products.
Invoices & Receipts
View, download, and print your past billing statements and complete transaction history.
Payment Issues
Resolve failed payments, update your billing methods, and ensure continuous account access.
Plan Changes
Upgrade or downgrade your current SYNTRO plan to match your operational requirements.
Trial Questions
Get help with your ongoing product trials, extensions, or conversions to paid accounts.
Account Access
Manage passwords, two-factor authentication (2FA), and team user permissions securely.
QUICK ANSWERS
Common Topics
Getting Started
Learn the basics of setting up your SYNTRO environment. Essential steps for new administrators.
Login Issues
Having trouble accessing your account? Reset your password or contact your admin to unlock your profile.
User Management
Need to add or remove team members? Manage roles, permissions, and access levels securely.
Integrations
Connect SYNTRO with your existing tools. Follow our step-by-step guides for ERP and CRM configurations.
Project Questions
Organize your workflow effectively. Learn how to structure projects, assign tasks, and track overall progress.
Estimating
Build accurate estimates faster. Understand how the Estimating Engine calculates costs and robust margins.
Work Orders
Streamline your field operations. See how to generate, dispatch, and complete scheduled work orders on the go.
AI Features
Leverage machine learning in your daily tasks. Explore how our advanced logic models handle complex queries.
Training
Upskill your team with on-demand courses. Access our library of video tutorials and complete certification paths.
Billing
Manage your subscription plan effectively. Update payment methods, view invoices, and understand billing cycles.
Security
Keep your organizational data safe and compliant. Review our security protocols, MFA setup instructions, and data retention policies.
Product Updates
Stay informed about the latest platform features. Read our regular release notes and see what's new in SYNTRO.
Platform Health
Stay informed about scheduled maintenance and platform availability. We maintain high-availability infrastructure to ensure your operations never stop.
Scheduled Maintenance: No maintenance is currently scheduled. Our team monitors platform performance 24/7/365 to ensure maximum reliability for your enterprise.
Support Availability
QUICK ANSWERS
Frequently Asked Questions
Find quick answers to common inquiries about support processes, account management, and accessing resources without waiting for a ticket response.
How do I submit a support request?
You can submit a request directly through the Support Request Form on this page. Please provide as much detail as possible to help us route your inquiry correctly.
Where can I find training?
Our Training Portal contains comprehensive video tutorials, onboarding guides, and walkthroughs for all SYNTRO applications.
How do I access the client portal?
Click the 'Client Login' button in the main navigation menu to securely access your SYNTRO account and dashboard.
Can I report a bug?
Yes, you can report bugs using the Support Request Form. Select 'Bug Report' as the Issue Type and include steps to reproduce the issue.
How do I request a new feature?
We welcome your suggestions! Use the Support Request Form and choose 'Suggestion' or 'Feature Question' to share your ideas with our product team.
Where do I find billing information?
Billing details, invoices, and subscription management are available within the Billing Support section or your main account dashboard.
Can I upload screenshots?
Absolutely. The Support Request Form includes an attachment upload field so you can provide screenshots or files to clarify your issue.
How do I reset my password?
You can reset your password from the Client Login screen by clicking the 'Forgot Password' link and following the emailed instructions.
Who should I contact for sales questions?
For sales inquiries, please visit our main contact page or reach out to your dedicated account executive directly.
Where do I find release notes?
Release notes detailing new features and updates are available in our Self-Service Resources hub.
Need Additional Assistance?
Our goal is to help you get the most from every SYNTRO application. Explore our documentation, training, and support resources—or contact our team for personalized assistance.
Empowering enterprises with intelligent software solutions for estimating, field operations, and beyond.
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